ePad® Product Family Support

Welcome to ePadsupport.com. This site offers support for the ePadLink family of ePad electronic signature pads and the software solutions for using them.

Software for ePadLink ePad Family of Signature - Summary

There are three types of software used with our ePadLink electronic signature pads, and ePadLink offers four software packages to meet a wide variety of user requirements:

Software Type
ePadLink Software
Packages
Software Package Description
Device Drivers Universal Installer Installs drivers that enable your PC to communicate with the ePadLink signature pad. All PCs that have a signature pad attached require a driver.
PC Signing Applications pDoc Signer A Windows desktop app that enables you to sign PDF documents using an attached ePad electronic signature pad.
Integrisign Desktop A set of plug-ins that enable signature capture in desktop applications: Microsoft Word and Excel, and Adobe Acrobat
Server Signing Applications eSign Emcee Server-based software that allows developers and enterprise IT departments to incorporate electronic signatures into existing document-processing work flows. A web-based browser solution that facilitates electronic signing by different people at different times in different locations using electronic signature pads, mobile devices (iPads and iPhones), and click-to-sign with a mouse.

Software Descriptions

  • Universal Installer – This software installs the drivers that run on your PC to provide the communication between your application programs and your ePadLink electronic signature pad. It is called the Universal Installer because it can install drivers for all the different models of ePadLink electronic signature pads on Windows systems. Unless you have a specially configured installer, you must run the Universal installer on each computer that has an ePadLink signature pad connected to it.
    For instructions on running the Universal Installer on your PC, click here.
  • pDoc Signer is a Windows desktop application program that enables you to sign PDF documents using an attached ePad electronic signature pad. pDoc Signer securely embeds the signatures, including associated biometric information, into standard digital signature fields in your PDF documents. pDoc Signer provides many additional features like form field filling, adding comments, and writing notes. You can also create new forms using the capabilities to create new signature fields and new form fields anywhere in a PDF document.
    For further information and to download a free copy of pDoc Signer, click here.
  • IntegriSign Desktop provides the plug-ins that enable signature capture in popular desktop applications: Microsoft Word and Excel, and Adobe Acrobat. After installing IntegriSign Desktop on your computer, you will be able to place signature fields into Word, Excel, and PDF documents and sign them, all from within the application program. For software developers, IntegriSign Desktop provides a set of SDKs for capturing signatures in PC and web applications and for interacting directly with the various ePadLink signature pads.
    For further information and to download a free copy of IntegriSign Desktop, click here.
  • eSign Emcee is a powerful server-based software system that allows software developers, systems integrators, and enterprise IT departments to easily incorporate electronic signatures into existing document-processing work flows. As a web-based browser solution, eSign Emcee facilitates electronic signing of document ceremonies (collections of documents) by different people at different times in different locations using a variety of signature collection methods: electronic signature pads, mobile devices (iPads and iPhones), and click-to-sign with a mouse.
    For further information on eSign Emcee, click here.

Software Installation - Universal Installer

You should download and run the Universal Installer on each computer that has an ePadLink signature pad connected to it. You should use the version of Universal Installer designed for your PC configuration. Examine these special notes for nonstandard configurations:

Special note for Terminal Services and Citrix users


Special note for ePad-vision users


Special note for 64-bit applications (like Microsoft Office)


Special note for LINUX users




Universal Installer 11.3

Download UI11.3 Rev 11769 Standard

In Windows 8.1, Microsoft introduced a new power management method for USB devices to reduce power consumption on mobile computers. This feature may suspend operation of your ePadLink signature pad even when connected to a desktop PC. Universal Installer 11.3 addresses this issue, so if your operating system is Windows 8.1, you should install UI 11.3. When you install UI 11.3, please follow the screen instructions to plug-in, unplug, and replug-in your ePadLink signature pad for Windows to treat the device properly.

Universal Installer 11.3 supports the recent Windows operating systems:
• Windows 8.1
• Windows 8
• Windows 7
• Vista
• Windows XP/SP2
• Windows Server 2012, Windows Server 2008, and Windows Server 2003

Universal Installer 11.3 supports the following ePad models:
• ePad
• ePad II
• ePad-ink
• ePad-vision





ePad User's Guide - Help for the end-user

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